+250 788 363 988
Grand Pension Plaza , 14th Floor, Grand.
Contact Our Team

- Customer Experience

`Our expertise lies in the provision of Content Moderation, Call Center Solutions, and Technical Support Services.`

Customer Experience

Each conversation holds significant importance, and every detail within it is crucial.

Exceptional customer service cultivates and fortifies relationships, fostering business expansion. Our collaboration with brands involves crafting positive and culturally tailored customer experiences across various touchpoints, encompassing proficiency in over 30 languages.

- What's Included

Here is what is included within the customer experience we provide.

Call Center Solutions

Human Resources ManagementsOur team offers on-demand human resources management services, encompassing employee recruitment, training, payroll, and engagement.
Call Center Setup Management: Establish a call center setup with optimal efficiency, ensuring smooth operations, optimal resource allocation, and exceptional customer service.

Tech Support

  • Ensure uninterrupted IT helpdesk support by responding to inquiries and assisting customers through fundamental troubleshooting procedures.
  • Provide precise solutions proficiently across multiple languages through both verbal and written communication channels.
  • Enhance customer experience for clients and contribute to the improvement of operational efficiency.

Multichannel Options

Providing comprehensive solutions across all communication channels and stages of the customer journey is imperative.

  • Email Supports Despite the popularity of digital platforms, customers still prefer to reach the brands they support over the phone.
  • Phone SupportsDespite the popularity of digital platforms, customers still prefer to reach the brands they support over the phone.
  • Live Chats instant and on-the-go support gives brands a competitive edge. Boost profitability with proactive support to enhance the customer experience.
  • {" "}{" "}{" "}{" "}{" "}{" "}{" "}{" "}{" "}IN-APP SUPPORTsBy providing in-app support, brands up the ante on truly satisfying customer experience.
  • {" "}{" "}{" "}{" "}{" "}{" "}{" "}{" "}{" "}{" "}{" "}{" "}{" "}Sms supportsBoost customer experience by reaching your customers using the most convenient platform for them—text messaging.

Why We Are Best In What we do.

At GlobalSolveConnect, we prioritize to offer comprehensive content moderation, customer experience and back-office support services to enhance overall satisfaction.

    Tailored Solutions for You
    Global Language Proficiency
    Human Touch
    Real-time Vigilance
    Innovative Hybrid Approaches
    Continuous Improvement Commitment

40+

Projects completed

10+

Happy clients

Get In Touch

Simple, Clear, and Easy Communication.

Postal address

KN3 Ave, No. 2, 14th Floor, Grand Pension Plaza, Kigali - Rwanda

+250 788 363 988
+250 788 363 988
Email
info@globalsolveconnect.com

Get In Touch With Our Expert Team

Complete our form to let us know how we can help you.